1. General Return Policy

Due to the nature of skincare and personal-care products, CWG does not offer general returns or exchanges after delivery for change of mind, except where required under applicable law or in the circumstances covered by this policy.

2. When Returns Are Not Accepted

Returns or exchanges are not normally accepted for the following reasons:

• You changed your mind after purchasing the product.
• You ordered the wrong product, shade, variant, or quantity.
• You no longer require the product.
• You do not prefer the product's fragrance, texture, consistency, or packaging.
• You opened or used the product and decided not to continue using it.

Please review your order carefully before completing your purchase.

3. Eligible Product Issues

Please contact CWG Customer Support if your order arrives with any of the following issues:

• The product is damaged during transit.
• The product leaks during transit.
• The seal is broken or the parcel shows visible tampering at delivery.
• You receive a product different from the one ordered.
• One or more items are missing from the parcel.

After verification and approval, CWG's standard resolution is to replace or reship the affected or missing product, as applicable. This does not constitute a general exchange facility.

4. Mandatory Unboxing Video

A clear, continuous unboxing video is required for claims involving damaged, leaked, tampered, incorrect, or missing products.

The video must:

• Begin before the shipping parcel is opened.
• Clearly show the shipping label or order details.
• Show the sealed parcel before opening.
• Record the complete opening without cuts or edits.
• Clearly show all products received and the issue being reported.

Edited, incomplete, paused, or unclear videos may not be accepted as sufficient evidence for a replacement claim.

5. Reporting Time

Please provide the following information with your claim:

• Your order number.
• Your name and registered contact details.
• Clear photographs of the parcel and product.
• The complete unboxing video.
• A short description of the issue.

Claims submitted after this period may not be eligible for replacement unless otherwise required under applicable law.

6. Product Damage After Delivery

CWG is not responsible for damage occurring after successful delivery due to improper handling, improper storage, accidental damage, incorrect usage, or failure to follow product instructions.

7. Claim Verification and Resolution

All return, replacement, and related claims are subject to verification by the CWG Support Team. Providing photographs, an unboxing video, or other documentation does not automatically guarantee approval.

CWG will review the evidence and communicate the appropriate resolution. Any refund required by applicable consumer law will be handled in accordance with applicable requirements.

8. Contact Customer Support

For assistance with a return or replacement claim, please contact CWG through the details provided on our website.